Enfield Town Flower Delivery Terms and Conditions

Enfield Town Flowers Online Order Terms & Conditions

Introduction

Welcome to the Enfield Town Flowers website. These Terms and Conditions govern your use of our online flower delivery services, particularly when ordering for delivery in Enfield Town and its surrounding areas. By making a purchase on our website, you confirm that you accept and will comply with these terms. We advise that you read and understand these conditions carefully before placing your order. If you do not agree with any part of these terms, please do not proceed with your purchase.

Order Process

Ordering blooms through Enfield Town Flowers’ online store is designed to be simple and convenient for customers across Enfield Town and the surrounding districts. To place an order, browse our online catalogue, select your preferred floral arrangements or bouquets, and add them to your basket. Follow the prompts to checkout where you will be asked to enter your delivery information, contact details, and preferred delivery date.

After placing your order, you will receive an automated order confirmation acknowledging receipt of your purchase. This confirmation does not signify our acceptance of your order. We reserve the right to decline or cancel orders if we are unable to fulfil them due to circumstances such as product unavailability, delivery constraints, or suspicious activity. In such rare cases, you will be informed, and any payment made will be fully refunded.

Orders for online flower delivery in Enfield Town and adjacent areas are subject to flower availability, seasonal factors, and supply chain considerations. Substitutions may occur with flowers of similar style, quality, and value where certain blooms are unavailable, although we will endeavour to match your selected arrangement as closely as possible.

Payments and Pricing

Enfield Town Flowers provides a secure payment platform accepting a variety of common debit and credit cards, as well as other secure online payment methods. All transactions must be completed in British Pounds Sterling (GBP). Prices displayed on the website include VAT (where applicable) but exclude delivery charges, which are specified during checkout based on your location within Enfield Town or the local area.

We aim to ensure price accuracy at all times, but errors may occasionally occur. If an error in the pricing of a product or delivery service is identified before dispatch, you will be notified and given the option to proceed at the correct price, or to cancel with a full refund. We retain the right to change prices or promotional offers at any time without prior notice.

Payment is taken at the point of order. Orders are only confirmed and scheduled for delivery once payment has been successfully received and cleared through our system. We do not accept cash on delivery or payment by cheque for online orders.

Delivery Terms

Our flower delivery service covers Enfield Town and neighbouring communities. Deliveries are available on selected days and time frames as outlined at the point of checkout. We strive to deliver all orders on the requested date and within the agreed timeframe; however, there may be delays due to circumstances beyond our control such as severe weather, road closures, or unforeseen florist supply delays.

If the recipient is not available at the delivery address, our driver may leave the flowers with a neighbour (where possible), at a safe location, or attempt to re-deliver, in accordance with local delivery protocols. A delivery card will be left to notify the recipient of the attempted delivery and next steps. Enfield Town Flowers cannot accept liability for perishable items delayed due to recipient unavailability or incorrect delivery details supplied by the customer.

It is your responsibility to ensure all delivery information is accurate and complete. Providing incorrect, incomplete, or misleading delivery details may result in delays, failed delivery, or additional charges.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. For online flower delivery orders in Enfield Town, cancellations are possible up to 24 hours before the scheduled delivery date for a full refund. Once the order is being prepared, dispatched, or has been delivered, cancellations and amendments may not be possible due to the perishable nature of the products.

Should you wish to change your delivery details, message, or bouquet selection, we will try to accommodate your request if received at least 24 hours prior to the intended delivery date. No guarantee can be made for changes after this period, although we will always do our best to assist.

Refunds will be processed to the original method of payment within 5-10 working days. No cash alternatives will be offered. If items in your order were unavailable or could not be supplied, you will be offered alternatives or a full refund at your preference.

Returns and Non-Delivery

Due to the perishable nature of fresh flowers, returns are generally not accepted except where goods are faulty, damaged during transit, or not as described. If you are not satisfied with your delivered flowers, please notify us within 24 hours of receipt with photographic evidence, and we will assess the situation accordingly. Remedies may include a replacement bouquet, partial refund, or full refund at our discretion, depending on the specific circumstances.

If we are unable to deliver your order due to circumstances outside our reasonable control, or if non-delivery is due to the customer providing incorrect information, Enfield Town Flowers cannot accept liability. Re-delivery charges may apply if you wish to have the flowers re-sent following a failed delivery.

Product Descriptions and Substitutions

All product images and descriptions provided on our website are for illustrative purposes only. Although we strive to represent our floral products as accurately as possible, natural variations in colour, design, and flower size are normal. Where specific flowers are unavailable due to seasonal constraints or unforeseen supply shortages, Enfield Town Flowers reserves the right to make substitutions with flowers of equivalent value and appeal. We will always maintain the overall look and quality of your chosen bouquet.

Customer Responsibilities

It is your responsibility as the customer to ensure that all order details, including recipient name, address, and contact information, are entered accurately. Please check your order summary and order confirmation carefully. Enfield Town Flowers cannot be held responsible if incorrect details result in a delay or failed delivery of your flowers.

Please note that while we deliver freshly prepared floral arrangements, the longevity and freshness of flowers once received depend greatly on the recipient’s care and immediate attention.

Liability

Enfield Town Flowers’ liability for any claim, whether in contract, tort, or otherwise, arising out of or in connection with the provision of goods or services shall be limited to the total price paid for the relevant order. We do not accept any responsibility for any indirect, consequential, or special loss or damage, or for any loss of profit, income, business, contracts, or goodwill.

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. This includes your rights relating to defective or misdescribed products.

Privacy and Data Protection

Your privacy is important to us. We process and store your personal data lawfully and in accordance with the UK General Data Protection Regulation (UK GDPR) and related data protection legislation. We use your information solely to process your order, deliver your flowers, and where consent has been given, to notify you of special offers or updates related to Enfield Town Flowers. We do not share customer details with unrelated third parties, except where required for payment processing or order fulfilment.

Amendments to Terms & Conditions

Enfield Town Flowers reserves the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website, and any changes will apply to purchases made after the date of amendment. Continued use of our online flower delivery service will be deemed acceptance of the modified terms.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. By using our online flower delivery service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Service Area

These Terms and Conditions apply to all customers ordering from Enfield Town Flowers for delivery across Enfield Town and the surrounding areas. We are committed to offering the highest possible standard of online flower delivery and customer service throughout the community.

Contacting Us

If you have any questions regarding these Terms and Conditions, your order, or our flower delivery services in Enfield Town, you may use the enquiry form on our website. Our team is dedicated to assisting you as quickly and efficiently as possible with any queries regarding your purchase or the interpretation of these terms.