Our Returns & Refunds Policy for Enfield Town Flower Orders

Fresh Flowers Guarantee for Enfield Town

At Enfield Town Flowers, we pride ourselves on delivering the highest quality fresh flowers to our valued customers. Our Fresh Flowers Guarantee ensures that every bouquet arrives in perfect condition and continues to delight in its new home or workplace. As a trusted local florist serving households and businesses throughout Enfield Town, your satisfaction is at the heart of everything we do.

Damaged-on-Arrival Policy

We take special care in preparing and delivering all our floral arrangements. However, if your flowers arrive damaged or not as described, please inform us on the day you receive them. To process your report promptly, we ask that you provide clear photographs of the damaged flowers, their packaging, and any delivery documentation received. This allows us to thoroughly investigate and resolve your issue as quickly as possible.

Freshness Window

Our flowers are sourced daily from trusted growers and suppliers to ensure maximum freshness. We guarantee that your arrangement will remain fresh for at least five days from the date of delivery, provided it is cared for according to the instructions included with each order. Should you experience a loss of freshness within this window, and where proper care has been taken, you are eligible to request a replacement or refund.

Refund and Replacement Options

If you receive flowers that are damaged, wilted on arrival, or do not meet our freshness guarantee, we offer the following options:

• Replacement: We will prepare and deliver a fresh arrangement of equivalent value on the next available delivery date, free of charge.
• Refund: If a replacement is not suitable, we can issue a full or partial refund to the original payment method, depending on the nature of the issue.

Please notify us within 24 hours of receiving your flowers to qualify for a replacement or refund. All decisions regarding refunds or replacements are made at our discretion but always with your satisfaction in mind.

Complaints Procedure

We are committed to providing friendly, efficient service to everyone in Enfield Town and surrounding areas. If you are unhappy with your order or the service received, we encourage you to contact us as soon as possible. To help us resolve your complaint swiftly, please provide:

• Your order details and date of delivery
• A clear description of the issue experienced
• Any supporting photographs or relevant documents

Our customer care team will acknowledge your complaint within one working day and aim to resolve it within three working days. We may contact you to discuss your concerns and agree on the best resolution.

Trusted Local Florist Commitment

Enfield Town Flowers has a proud tradition of serving our local community—households and businesses alike. We are dedicated to ensuring your floral experience surpasses expectations, from first order through to delivery and aftercare. If you have any questions about our returns, refunds or complaints process, please do not hesitate to get in touch. Thank you for trusting us with your special moments.